Overview
Protect Health, a Malaysian government health agency, needed ongoing website upkeep — content updates, minor fixes, security patches — without the overhead of a full-time technical hire. After repeated turnover with in-house web developers, they moved to Laman7’s Advanced Care plan, replacing a RM4,500/month developer role with a fully managed RM1,499/month service.
Business Performance
The Challenge
Protect Health’s website didn’t need full-time development work — it needed reliable, ongoing care: content updates, small design tweaks, and security patching. But the only option available was hiring a full-time web developer, which created three recurring problems:
- Overqualified, underutilized hires. A full-time developer was overkill for the actual volume of work, which led to disengagement — most left within 2–3 months.
- Constant re-hiring. Every resignation meant restarting the search, re-onboarding a new hire, and re-explaining the site from scratch.
- Gaps in coverage. Between hires, updates stalled and security patches fell behind — a particular risk for a government agency handling public-facing health information.
At RM4,500/month, the agency was paying full-time-developer rates for a role that never stabilized long enough to deliver full-time value.
The Solution
Protect Health switched to Laman7’s Advanced Care plan (RM1,499/month) — a fully outsourced, hands-off webmaster service covering:
- Daily backups and regular WordPress/plugin updates
- Security monitoring and patching
- Ongoing content and minor design edits
- Uptime monitoring
- Monthly reporting
Instead of one employee whose tenure reset every few months, Protect Health now has a consistent team covering exactly the scope of work the site actually needs — at less than a third of the previous monthly cost, with no hiring risk and no onboarding downtime.