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case-study

SIRIM QAS International: Keeping a National Certification Body’s Website Secure and Always On

The Overview

SIRIM QAS International is Malaysia’s leading testing, inspection, and certification body, accrediting products and management systems for industries ranging from oil & gas and construction to medical devices and automotive. Businesses across the country depend on their website to submit certification applications, check compliance status, and access official documentation — which means the site itself has to be as dependable as the certifications it represents. Laman7 manages the technical backbone of the site: uptime, SSL, server security, and performance, so SIRIM QAS’s digital front door never undermines the trust their brand is built on.

Business Performance

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Uptime maintained (for the last 2 years)
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Minutes reponse time
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Save for dedicated in-house sysadmin

The Challenge

SIRIM QAS’s website isn’t a marketing brochure — it’s operational infrastructure. Businesses across regulated industries rely on it to submit certification applications, download official standards and certificates, and verify compliance status, often against hard regulatory deadlines. That creates two non-negotiables:

  • Uptime. Any downtime blocks businesses from submitting applications or retrieving documents, potentially delaying their own compliance timelines.
  • SSL and security. A security warning or expired certificate on a national certification body’s own website is a direct hit to the credibility the brand exists to represent — the irony of an accreditation authority failing its own site’s basic security hygiene isn’t one they can afford.

Before Laman7, these were handled reactively — SSL renewals and server issues were caught only after something broke or someone reported it, with no dedicated team monitoring the site proactively.

The Solution

Laman7 took over full technical management of the SIRIM QAS website, including:

  • SSL certificate management — monitoring, renewal, and installation across all domains and subdomains, so certificates never lapse unnoticed
  • Uptime monitoring — real-time alerts and rapid response to keep the site consistently available
  • Server security & patching — keeping core software, plugins, and server configuration current against known vulnerabilities
  • Firewall & attack monitoring — actively blocking intrusion attempts and suspicious traffic
  • Performance optimization — keeping the site fast during high-traffic periods, such as certification application deadlines
  • Backups & incident response — regular backups and a fast recovery path if anything does go wrong

The result: SIRIM QAS gets dedicated technical coverage without hiring and managing an in-house sysadmin, and a website that upholds the same standard of reliability the organization certifies other businesses on.

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